About Miele

Contact Us

Customer Contact Centre

(For domestic products and Miele services only)

Tel: 1-800-565-6435
Fax: 1-800-704-7232
Email: customercare@miele.ca

Professional Products

(Sales and Support for commercial products only.)

Tel: 1-888-325-3957
Fax: 1-800-803-3366
Email: professional@miele.ca

Corporate Information

Miele Limited
161 Four Valley Drive
Vaughan, ON L4K 4V8

General Enquiries:
Tel: 1-800-565-6435
Fax: 905-532-2290

Miele Experience Centres

All of our centres are open to the public. They are the ideal place to experience the beauty, design and functionality of Miele's state-of-the-art appliances. Come and visit us; enjoy a freshly brewed cappuccino and speak to one of our friendly staffs who would be more than happy to answer any product related questions you may have.

Ontario

161 Four Valley Drive
Vaughan, ON L4K 4V8
Tel: 1-866-758-0462
Email: GalleryON@miele.ca
www.mieletoronto.ca

British Columbia

69 Smithe Street
Vancouver, BC V6B 1C3
Tel: 1-866-758-0462
Fax: (604) 434-1309
Email: GalleryBC@miele.ca
www.mielevancouver.ca

Quebec

3055 Jules-Brillant Street
Laval, QC H7P 6B2
Tel: 1-866-758-0462
Fax: (450) 687-0229
Email: GalleryQC@miele.ca
www.mielemontreal.ca

Calgary

52 Aero Drive N.E., Bldg #2, Unit 114
Calgary, AB T2E 8Z9
Tel: 1-866-758-0462
Email: GalleryAB@miele.ca
www.mielecalgary.ca

Our Philosophy

Our Philosophy

Miele is a German manufacturer of high quality domestic appliances and machines for commercial applications. The company was founded more than 112 years ago in 1899 by Carl Miele and Reinhard Zinkann and has always been a family-owned, family-run company.

Miele aims to manufacture the highest-quality domestic appliances and commercial equipment in the world and to be seen by markets worldwide as providing an absolutely top-class household product.

In the words of our founding fathers, Carl Miele and Reinhard Zinkann, "Success is only possible in the long term if one is totally and utterly convinced of the quality of one's products." Therefore, continuous innovation is the foundation of our business success.

The customer, for whom we provide first-class products and services, is at the center of attention. Thanks to this company philosophy which focuses on the dynamic development of quality and technology, the Miele brand is now identified with unsurpassed product quality.

Milestones

1899 Foundation of Miele & Cie.; production of cream separators
1900 Production of butter churns and washing machines
1912–1914 Production of motorcars (125 vehicles)
1914 First washing machine with an electric motor. Branches set up in Brussels, Buenos Aires, Paris, Warsaw and Vienna
1924–1960 Production of bicycles and motorcycles in Bielefeld
1927 Production of first vacuum cleaners
1929 Production of Europe's first electric dishwasher
1956 First fully-automatic washing machine
1958 First domestic tumble dryer
1978 First microprocessor-controlled washing machines, dryers and dishwashers
1997 First washing machine with a program for hand-washable woollens; first mobile receiver to process data transmitted by Miele domestic appliances
2001 Launch of the patented honeycomb drum
2003 Navitronic washing machines and tumble dryers with 'Automatic' program
2004 New G 1000/G 2000 dishwasher series using patented production process
2005 TouchControl operation for dishwashers, cookers, steam cookers and microwaves 37th Miele subsidiary set up in Korea
2006 New washing machine/tumble dryer series with innovative design
2007 Miele presents the new Moisture Plus ovens. A combination of Fan Plus and moisture keeps roasts succulent and bakes bread with a fine crust
2008 The right vacuum cleaner for every household: Whether particularly light and maneuverable, sporting convenient features, powerful in operation or even cordless - each model series has its own charm
2009 For the most discerning of customers, Miele launches the FIRE and ICE series - with surface finishes in titanium or aluminum, with chrome- or gold-plated fittings

Miele ForeverCare

Since 1899, Miele has been dedicated to creating extraordinary products that live up to our mantra, “Immer Besser” — a German phrase meaning “Forever Better”. With ForeverCare, we’ve applied this same philosophy to our customer care practices. But ForeverCare is more than just a concept — it is a guarantee. A guarantee that our commitment to you will extend far beyond the point of purchase. Rather, we’ll provide unparalleled service throughout the very long life of your machine. From payment, to delivery, to installation, to service we’ll make sure your needs are always well taken care of. We keep our record current with your exact models and service plans, as well as your preferences for contact information. And at large, dedicated Customer Care Centre located at our headquarters in Vaughan, Ontario our expert staff is ready to handle your needs. We believe all our customers deserve this type of personal care — a new standard of service unmatched in the industry.