Contact Us
Customer Contact Centre
(For domestic products and Miele services only)
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Tel: 1-800-565-6435
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Fax: 1-800-704-7232
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Email: customercare@miele.ca
Professional Products
(Sales and Support for commercial products only.)
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Tel: 1-888-325-3957
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Fax: 1-800-803-3366
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Email: professional@miele.ca
Corporate Information
- Miele Limited
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161 Four Valley Drive
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Vaughan, ON L4K 4V8
- General Enquiries:
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Tel: 1-800-565-6435
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Fax: 905-532-2290
Our Philosophy
Our Philosophy
Miele is a German manufacturer of high quality domestic appliances and machines
for commercial applications. The company was founded more than 112 years ago in
1899 by Carl Miele and Reinhard Zinkann and has always been a family-owned, family-run
company.
Miele aims to manufacture the highest-quality domestic appliances and commercial
equipment in the world and to be seen by markets worldwide as providing an absolutely
top-class household product.
In the words of our founding fathers, Carl Miele and Reinhard Zinkann, "Success
is only possible in the long term if one is totally and utterly convinced of the
quality of one's products." Therefore, continuous innovation is the foundation of
our business success.
The customer, for whom we provide first-class products and services, is at the center
of attention. Thanks to this company philosophy which focuses on the dynamic development
of quality and technology, the Miele brand is now identified with unsurpassed product
quality.
Milestones
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1899
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Foundation of Miele & Cie.; production of cream separators
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1900
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Production of butter churns and washing machines
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1912–1914
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Production of motorcars (125 vehicles)
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1914
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First washing machine with an electric motor. Branches set up in Brussels, Buenos
Aires, Paris, Warsaw and Vienna
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1924–1960
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Production of bicycles and motorcycles in Bielefeld
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1927
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Production of first vacuum cleaners
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1929
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Production of Europe's first electric dishwasher
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1956
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First fully-automatic washing machine
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1958
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First domestic tumble dryer
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1978
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First microprocessor-controlled washing machines, dryers and dishwashers
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1997
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First washing machine with a program for hand-washable woollens; first mobile receiver
to process data transmitted by Miele domestic appliances
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2001
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Launch of the patented honeycomb drum
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2003
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Navitronic washing machines and tumble dryers with 'Automatic' program
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2004
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New G 1000/G 2000 dishwasher series using patented production process
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2005
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TouchControl operation for dishwashers, cookers, steam cookers and microwaves 37th
Miele subsidiary set up in Korea
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2006
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New washing machine/tumble dryer series with innovative design
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2007
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Miele presents the new Moisture Plus ovens. A combination of Fan Plus and moisture
keeps roasts succulent and bakes bread with a fine crust
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2008
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The right vacuum cleaner for every household: Whether particularly light and maneuverable,
sporting convenient features, powerful in operation or even cordless - each model
series has its own charm
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2009
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For the most discerning of customers, Miele launches the FIRE and ICE series - with
surface finishes in titanium or aluminum, with chrome- or gold-plated fittings
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Miele ForeverCare
Since 1899, Miele has been dedicated to creating extraordinary products that live up to our mantra, “Immer Besser” — a German phrase meaning “Forever Better”. With ForeverCare, we’ve applied this same philosophy to our customer care practices. But ForeverCare is more than just a concept — it is a guarantee. A guarantee that our commitment to you will extend far beyond the point of purchase. Rather, we’ll provide unparalleled service throughout the very long life of your machine. From payment, to delivery, to installation, to service we’ll make sure your needs are always well taken care of. We keep our record current with your exact models and service plans, as well as your preferences for contact information. And at large, dedicated Customer Care Centre located at our headquarters in Vaughan, Ontario our expert staff is ready to handle your needs. We believe all our customers deserve this type of personal care — a new standard of service unmatched in the industry.